BMI
Complaint Management Tool The complaint management tool supports active communication between the company and the customer. It is an elementary part of corporate quality management and continuing market observation. Together with sales, services and marketing, it guarantees revenue. BMI, the application tool from Hamburg-Consult, offers simple and comprehensible complaint management and evaluation of passenger responses. In addition, Hamburg-Consult has developed a mandatory version for associated companies for comprehensive processing and to trace passenger complaints. The company's simple involvement and cost-saving, shared administration ensures transparency and data protection. 
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